Event Title:

Organization:

  Professional Development

  Orlando

Start Date:

  3/7/2006

End Date:

  3/10/2006

Start Time:

End Time:

Event Info: 

  Managing a contact center is a complex and diverse challenge. To keep your operation on the cutting edge, you need effective solutions to today's current issues.



This 3½-day curriculum from the AT&T College of Call Center Excellence can help you develop these solutions as well as improve your contact center performance and value. This course will help you better manage the contact center and strengthen relationships with other departments like marketing, MIS, and telecommunications. And, you will walk away with a holistic perspective of both your contact center's operations and its value to your business.



The course includes both lecture and case studies. A small class size ensures one-on-one interaction with the instructors and effective networking opportunities with colleagues and industry peers. 3½-day College of Call Center Excellence Course, $1,995 .

Location:

  Location TBA

Room:

Address:

Phone:

  708-246-0320

City:

  Orlando

State/Province:

  FL