Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Master's degree in Library or Information Science from a library school program accredited by the American Library Association. Must have own means of transportation. Successful completion of a criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Position Summary This is entry level independent, professional work with the Alachua County Library District maintaining library activities in a specific area of a library division. Work is distinguished from that of a paraprofessional by requiring professional judgment, and knowledge and techniques learned through formal professional education. An employee assigned to this classification is responsible for participating in the selection of materials, providing professional assistance to library patrons, and acting as a liaison to community groups. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS May supervise technical, clerical and/or paraprofessional employees. May coordinate the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation, as required. Assists in establishing plans, priorities, and procedures and recommends changes in organization structure and resource allocation to meet library goals. Provides information services and guidance to library patrons in the selection, organization and interpretation of library materials, and in the effective use of library equipment and facilities. Interprets, applies and explains Library procedures and policies. Provides comprehensive bibliographic, reference and reader's advisory assistance in person and by phone, email and live online reference to library patrons, using printed materials' and online resources and databases. Operates personal computers, terminals and peripherals (photocopiers, printers) in office support tasks and to assist the public. Produces library research, reports, statistics and proposals. Assists supervisor in the preparation of Library District budgets. Reads, reviews and selects materials for the Library District; reviews paraprofessional employee recommendations on materials. Plans, schedules, and presents individual program sessions; obtains designs and produces support materials. Develops and maintains library catalogs and bibliographic databases including original descriptive and subject cataloging. Keeps informed of current trends and new professional techniques by reading professional journals and publications, and through participation in professional organizations, workshops and conferences. Answers correspondence on special reference subjects. Compiles lists of Library District materials according to subject, content or interests. Plans, directs, and/or carries out special projects involving Library District promotion and/or outreach activity. Ensures patron compliance of all policies and procedures through effective communication and enforcement. May participate in Makerspace programming. Performs related work as required. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of professional principles, practices, systems and techniques of public librarianship. Considerable knowledge of the major fields of learning comprising the social sciences, natural sciences and humanities. Knowledge of the principles involved in the organization and representation of recorded knowledge and information. Knowledge of basic library planning and budgeting, personnel practices, and methods for assessing and evaluating library services. Knowledge of technological, general and specialized reference sources. Knowledge of frequently used software applications, word processing and spreadsheet applications. Knowledge of operating and basic troubleshooting of computer equipment. Ability to perform basic troubleshooting of common software problems. Ability to use emerging technology for patron service. Ability to effectively supervise and/or coordinate the activities of others. Ability to prepare, organize and conduct public presentations and programs of interest. Ability to establish and maintain effective working relationships with co-workers and library patrons, and outside organizations. Ability to communicate effectively both verbally and in writing. Ability to maintain complex records, perform in depth research and prepare reports. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance click here. • HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
Full-time
Minimum Qualifications Master's degree in Library or Information Science from a library school program accredited by the American Library Association. Must have own means of transportation. Successful completion of a criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Position Summary This is entry level independent, professional work with the Alachua County Library District maintaining library activities in a specific area of a library division. Work is distinguished from that of a paraprofessional by requiring professional judgment, and knowledge and techniques learned through formal professional education. An employee assigned to this classification is responsible for participating in the selection of materials, providing professional assistance to library patrons, and acting as a liaison to community groups. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS May supervise technical, clerical and/or paraprofessional employees. May coordinate the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation, as required. Assists in establishing plans, priorities, and procedures and recommends changes in organization structure and resource allocation to meet library goals. Provides information services and guidance to library patrons in the selection, organization and interpretation of library materials, and in the effective use of library equipment and facilities. Interprets, applies and explains Library procedures and policies. Provides comprehensive bibliographic, reference and reader's advisory assistance in person and by phone, email and live online reference to library patrons, using printed materials' and online resources and databases. Operates personal computers, terminals and peripherals (photocopiers, printers) in office support tasks and to assist the public. Produces library research, reports, statistics and proposals. Assists supervisor in the preparation of Library District budgets. Reads, reviews and selects materials for the Library District; reviews paraprofessional employee recommendations on materials. Plans, schedules, and presents individual program sessions; obtains designs and produces support materials. Develops and maintains library catalogs and bibliographic databases including original descriptive and subject cataloging. Keeps informed of current trends and new professional techniques by reading professional journals and publications, and through participation in professional organizations, workshops and conferences. Answers correspondence on special reference subjects. Compiles lists of Library District materials according to subject, content or interests. Plans, directs, and/or carries out special projects involving Library District promotion and/or outreach activity. Ensures patron compliance of all policies and procedures through effective communication and enforcement. May participate in Makerspace programming. Performs related work as required. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of professional principles, practices, systems and techniques of public librarianship. Considerable knowledge of the major fields of learning comprising the social sciences, natural sciences and humanities. Knowledge of the principles involved in the organization and representation of recorded knowledge and information. Knowledge of basic library planning and budgeting, personnel practices, and methods for assessing and evaluating library services. Knowledge of technological, general and specialized reference sources. Knowledge of frequently used software applications, word processing and spreadsheet applications. Knowledge of operating and basic troubleshooting of computer equipment. Ability to perform basic troubleshooting of common software problems. Ability to use emerging technology for patron service. Ability to effectively supervise and/or coordinate the activities of others. Ability to prepare, organize and conduct public presentations and programs of interest. Ability to establish and maintain effective working relationships with co-workers and library patrons, and outside organizations. Ability to communicate effectively both verbally and in writing. Ability to maintain complex records, perform in depth research and prepare reports. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance click here. • HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
NEIWPCC
Burlington, VT, USA
Spend your summer by the lake! Join the efforts of NEIWPCC and the Lake Champlain Basin Program (LCBP) to prevent the spread of harmful and destructive invasive species, working to ensure a healthy and clean environment for wildlife and recreationalists. We are seeking multiple seasonal boat launch stewards to deliver interpretive invasive species spread prevention messages to boaters on Lake Champlain during the summer of 2024 and to inspect and decontaminate watercraft as appropriate.
As a boat launch steward, you will be trained to:
Greet visitors to Lake Champlain and familiarize the public with aquatic invasive species information.
Record lake-user information on mobile tablets.
Collect and identify aquatic organisms.
Inspect watercraft, trailers, and recreational equipment for aquatic organisms.
Conduct hot water high pressure decontaminations as needed.
Successful candidates will be organized, have excellent public communication skills, have experience with data collection, and have familiarity with invasive species. Candidates must be comfortable working in outdoor settings in various weather conditions and have the physical capability to inspect watercraft. Basic familiarity with boaters, anglers, and recreational equipment will be useful. Experience with small engine maintenance and repair is a plus. A valid driver’s license and private means of transportation are required. Proof of COVID-19 vaccination required.
Stewards will work approximately 40-hours per week, Thursday through Monday, at select boat launches around Lake Champlain from mid-May to Labor Day weekend, with the option to extend through mid-October. Weekends and holidays are required. Time off by prior arrangement can be accommodated. The anticipated hourly payrate for this position is $19.00 .
To Apply
Submit a cover letter and resume by email to jobs@neiwpcc.org ; please reference #24-LCBP-001 in the email subject line. Application review will begin on February 1, 2024, and will continue on a rolling basis until all positions are filled. A full position description may be viewed at: https://neiwpcc.org/about-us/careers .
About NEIWPCC and LCBP
NEIWPCC is a regional commission that helps the states of the Northeast preserve and advance water quality. We engage and convene water quality professionals and other interested parties from New England and New York to collaborate on water, wastewater, and environmental science challenges across shared regions, ecosystems, and areas of expertise. Our mission is to advance clean water in the Northeast through collaboration with, and service to, our member states. NEIWPCC serves as the primary program administrator of LCBP and administers the Program’s personnel, finances, and contracts.
NEIWPCC’s Diversity Commitment
NEIWPCC is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. NEIWPCC is an equal opportunity employer, and will not discriminate against any employee or applicant for employment because of their race, color, creed, religion, national origin, gender, sexual orientation, gender identification, marital status, physical and mental disability, ancestry, genetic information, age, political or union affiliation, pregnancy or related medical conditions, military service or application for military service, veteran status, or any other status or classification protected by applicable law. Physical or mental disabilities will be considered only as they may relate to the candidate’s ability to fulfill bona fide job requirements. This policy refers to all personnel practices including employee recruiting, hiring, transfers, promotions, training, disciplining, terminating and all other conditions. Read more about NEIWPCC’s commitment to diversity here: https://neiwpcc.org/about-us/diversity-equity-and-inclusion/ .
Intern
Spend your summer by the lake! Join the efforts of NEIWPCC and the Lake Champlain Basin Program (LCBP) to prevent the spread of harmful and destructive invasive species, working to ensure a healthy and clean environment for wildlife and recreationalists. We are seeking multiple seasonal boat launch stewards to deliver interpretive invasive species spread prevention messages to boaters on Lake Champlain during the summer of 2024 and to inspect and decontaminate watercraft as appropriate.
As a boat launch steward, you will be trained to:
Greet visitors to Lake Champlain and familiarize the public with aquatic invasive species information.
Record lake-user information on mobile tablets.
Collect and identify aquatic organisms.
Inspect watercraft, trailers, and recreational equipment for aquatic organisms.
Conduct hot water high pressure decontaminations as needed.
Successful candidates will be organized, have excellent public communication skills, have experience with data collection, and have familiarity with invasive species. Candidates must be comfortable working in outdoor settings in various weather conditions and have the physical capability to inspect watercraft. Basic familiarity with boaters, anglers, and recreational equipment will be useful. Experience with small engine maintenance and repair is a plus. A valid driver’s license and private means of transportation are required. Proof of COVID-19 vaccination required.
Stewards will work approximately 40-hours per week, Thursday through Monday, at select boat launches around Lake Champlain from mid-May to Labor Day weekend, with the option to extend through mid-October. Weekends and holidays are required. Time off by prior arrangement can be accommodated. The anticipated hourly payrate for this position is $19.00 .
To Apply
Submit a cover letter and resume by email to jobs@neiwpcc.org ; please reference #24-LCBP-001 in the email subject line. Application review will begin on February 1, 2024, and will continue on a rolling basis until all positions are filled. A full position description may be viewed at: https://neiwpcc.org/about-us/careers .
About NEIWPCC and LCBP
NEIWPCC is a regional commission that helps the states of the Northeast preserve and advance water quality. We engage and convene water quality professionals and other interested parties from New England and New York to collaborate on water, wastewater, and environmental science challenges across shared regions, ecosystems, and areas of expertise. Our mission is to advance clean water in the Northeast through collaboration with, and service to, our member states. NEIWPCC serves as the primary program administrator of LCBP and administers the Program’s personnel, finances, and contracts.
NEIWPCC’s Diversity Commitment
NEIWPCC is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. NEIWPCC is an equal opportunity employer, and will not discriminate against any employee or applicant for employment because of their race, color, creed, religion, national origin, gender, sexual orientation, gender identification, marital status, physical and mental disability, ancestry, genetic information, age, political or union affiliation, pregnancy or related medical conditions, military service or application for military service, veteran status, or any other status or classification protected by applicable law. Physical or mental disabilities will be considered only as they may relate to the candidate’s ability to fulfill bona fide job requirements. This policy refers to all personnel practices including employee recruiting, hiring, transfers, promotions, training, disciplining, terminating and all other conditions. Read more about NEIWPCC’s commitment to diversity here: https://neiwpcc.org/about-us/diversity-equity-and-inclusion/ .
Clackamas County
Oregon City, OR, United States
Supportive Housing Services Housing Navigation Program Coordinator Job ID: 107049 Location: H3S-Community Development Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. The first application review will be Tuesday, June 20, 2023. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $62,998.53 - $79,828.05 Hourly Pay Range: $30.287756 - $38.378872 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. This position is classified as a Human Services Coordinator 2. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Clackamas County's Housing & Community Development Division (HCDD) seeks experienced case managers or program coordinators to join our team as the Supportive Housing Services Housing Navigation Program Coordinator. The Supportive Housing Services Program supports those in the Metro region experiencing homelessness or at-risk of experiencing homelessness. The Supportive Housing Services Program provides services for people across the Metro region in Multnomah, Washington and Clackamas Counties. Each county developed its own Local Implementation Plan based on need. We are currently in our second year of SHS program implementation. This position will lead a group of agencies, case managers, peers, and other staff providing housing navigation and placement services through the Supportive Housing Services program for HCDD. The selected candidate will provide support and guidance to providers navigating challenging situations through one-on-one coaching and case conferencing. The positions will also assist with document creation, compliance, and co-facilitating meetings. In addition, the Supportive Housing Services Housing Navigation Program Coordinator will use a by-name list to prioritize and facilitate access to programs, identify and meet agency training and capacity-building needs, connect with service providers, and provide direct participant support in special circumstances. Competitive candidates will be able to facilitate complex meetings among various service providers, often using a by-name list. This recruitment may also be used to establish an eligibility list that may be used to fill additional openings during the life of the eligibility list. Required Minimum Qualifications/ Transferrable Skills:* At least four (4) years of experience working as a case manager or program coordinator for a safety on the streets/outreach, emergency shelter, housing navigation, and/or supportive housing program (programs that include a housing subsidy and support services) At least two (2) years of experience, either directly or in a program management or support role, with housing navigation and placement services An understanding of racial equity and demonstrated experience leading their work with a racial equity lens Ability to facilitate complex meetings among various service providers, often using a by-name-list Ability to identify and meet training needs Ability to establish and maintain effective working relationships with participants, mainstream and culturally specific supportive services in the community, SHS team members, other public and private agencies, and county employees. Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Experience working with high-needs or highly vulnerable communities Experience developing documentation and/or framework for documentation Ability to understand regulations and use plain language to develop documentation and/or framework for documentation *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Provide support and guidance to service providers navigating challenging situations with participants, property management or the wider services system. This support can be with a single agency or program or with a larger group of agencies or programs. Create documents using provider feedback and make them widely available for provider use. Consider Culturally Specific needs concerning document creation including language and content. Ensure compliance on documents necessary to capture participant information, inform participants of rights, collect releases of information, etc. Facilitate service-matching meetings, as part of a team, to move people experiencing homelessness off by-name-lists and into permanent housing through housing navigation and placement programs, prioritizing the most vulnerable, and recognizing the impacts of historic oppression on the BIPOC community Identify training needs among the service provider community. Develop a process for meeting training needs through a combination of local expertise and technical assistance. Examples of needs might include creation/development of case plans, life skill building, how to facilitate a safe and non-traumatic move, money management, etc. Identify and support capacity-building needs among service providers, for example: Quality Assurance of files and intake procedures, support for case managers to build system navigation skills, build stronger connections to mainstream services, etc. Maintain connections with the SHS team and mainstream and culturally specific supportive services in the community to ensure: easy access to emergency services; prioritization of the most vulnerable for shelter; connection to service providers based on participant preference; a quick, smooth transition into permanent housing; stability while in permanent housing with supportive services. Take on a small case load, as needed. This case load could be referred to the HSC2 Lead for a variety of reasons including challenges connecting with a person needing services, emerging needs of those living outside, an urgent public safety issue, special housing navigation needs, short-term support during a case management transition, helping with an urgent need to connect participants to services, assisting with case management to mitigate a conflict between the participant and the agency, etc. Support and lead the creation of housing and services strategies including but not limited to: system-wide engagement, step-up services when a higher level of intervention is needed, move-on strategy to be applied where appropriate, coordination with other systems of care, etc. Participating in relevant meetings and trainings. REQUIRED KNOWLEDGE AND SKILLS Working Knowledge of: Principles, methods and techniques in specific area/field relevant to assigned program; principles and practices of public administration, including organization design, and budget/grant administration; principles and practices of public relations; needs of individuals with limited economic and social resources; needs of individuals/families within assigned program area; community resources; case management methods and techniques; program evaluation methods and research procedures; office equipment, including personal computers and software programs. Some Knowledge of: Techniques of supervision, leading work, training, developing and recommending improvements for staff. Skill to: Plan and coordinate a human service or community program; effectively develop and utilize available staff, program and community resources; communicate effectively, both orally and in writing; lead the work of assigned staff and volunteers; incorporate team participation in decision-making; relate to a wide range of clients, personnel, professional staff and community representatives; interpret policies and develop corresponding procedures; gather and evaluate data; establish and maintain effective working relationships with program clients, community, private and government agencies, County employees and the public; prepare and present written materials and oral presentations for the public;; provide direct program services; interpret policies and develop corresponding program procedures; operate computer software and other office equipment. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Housing and Community Development Division (HCDD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate-income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation. Learn more about Health, Housing, and Human Services APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? James Callahan, Recruiter JCallahan@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107049&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-b78c2543b792c1468dca979773d5a10c
Full Time
Supportive Housing Services Housing Navigation Program Coordinator Job ID: 107049 Location: H3S-Community Development Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. The first application review will be Tuesday, June 20, 2023. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $62,998.53 - $79,828.05 Hourly Pay Range: $30.287756 - $38.378872 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. This position is classified as a Human Services Coordinator 2. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Clackamas County's Housing & Community Development Division (HCDD) seeks experienced case managers or program coordinators to join our team as the Supportive Housing Services Housing Navigation Program Coordinator. The Supportive Housing Services Program supports those in the Metro region experiencing homelessness or at-risk of experiencing homelessness. The Supportive Housing Services Program provides services for people across the Metro region in Multnomah, Washington and Clackamas Counties. Each county developed its own Local Implementation Plan based on need. We are currently in our second year of SHS program implementation. This position will lead a group of agencies, case managers, peers, and other staff providing housing navigation and placement services through the Supportive Housing Services program for HCDD. The selected candidate will provide support and guidance to providers navigating challenging situations through one-on-one coaching and case conferencing. The positions will also assist with document creation, compliance, and co-facilitating meetings. In addition, the Supportive Housing Services Housing Navigation Program Coordinator will use a by-name list to prioritize and facilitate access to programs, identify and meet agency training and capacity-building needs, connect with service providers, and provide direct participant support in special circumstances. Competitive candidates will be able to facilitate complex meetings among various service providers, often using a by-name list. This recruitment may also be used to establish an eligibility list that may be used to fill additional openings during the life of the eligibility list. Required Minimum Qualifications/ Transferrable Skills:* At least four (4) years of experience working as a case manager or program coordinator for a safety on the streets/outreach, emergency shelter, housing navigation, and/or supportive housing program (programs that include a housing subsidy and support services) At least two (2) years of experience, either directly or in a program management or support role, with housing navigation and placement services An understanding of racial equity and demonstrated experience leading their work with a racial equity lens Ability to facilitate complex meetings among various service providers, often using a by-name-list Ability to identify and meet training needs Ability to establish and maintain effective working relationships with participants, mainstream and culturally specific supportive services in the community, SHS team members, other public and private agencies, and county employees. Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Experience working with high-needs or highly vulnerable communities Experience developing documentation and/or framework for documentation Ability to understand regulations and use plain language to develop documentation and/or framework for documentation *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Provide support and guidance to service providers navigating challenging situations with participants, property management or the wider services system. This support can be with a single agency or program or with a larger group of agencies or programs. Create documents using provider feedback and make them widely available for provider use. Consider Culturally Specific needs concerning document creation including language and content. Ensure compliance on documents necessary to capture participant information, inform participants of rights, collect releases of information, etc. Facilitate service-matching meetings, as part of a team, to move people experiencing homelessness off by-name-lists and into permanent housing through housing navigation and placement programs, prioritizing the most vulnerable, and recognizing the impacts of historic oppression on the BIPOC community Identify training needs among the service provider community. Develop a process for meeting training needs through a combination of local expertise and technical assistance. Examples of needs might include creation/development of case plans, life skill building, how to facilitate a safe and non-traumatic move, money management, etc. Identify and support capacity-building needs among service providers, for example: Quality Assurance of files and intake procedures, support for case managers to build system navigation skills, build stronger connections to mainstream services, etc. Maintain connections with the SHS team and mainstream and culturally specific supportive services in the community to ensure: easy access to emergency services; prioritization of the most vulnerable for shelter; connection to service providers based on participant preference; a quick, smooth transition into permanent housing; stability while in permanent housing with supportive services. Take on a small case load, as needed. This case load could be referred to the HSC2 Lead for a variety of reasons including challenges connecting with a person needing services, emerging needs of those living outside, an urgent public safety issue, special housing navigation needs, short-term support during a case management transition, helping with an urgent need to connect participants to services, assisting with case management to mitigate a conflict between the participant and the agency, etc. Support and lead the creation of housing and services strategies including but not limited to: system-wide engagement, step-up services when a higher level of intervention is needed, move-on strategy to be applied where appropriate, coordination with other systems of care, etc. Participating in relevant meetings and trainings. REQUIRED KNOWLEDGE AND SKILLS Working Knowledge of: Principles, methods and techniques in specific area/field relevant to assigned program; principles and practices of public administration, including organization design, and budget/grant administration; principles and practices of public relations; needs of individuals with limited economic and social resources; needs of individuals/families within assigned program area; community resources; case management methods and techniques; program evaluation methods and research procedures; office equipment, including personal computers and software programs. Some Knowledge of: Techniques of supervision, leading work, training, developing and recommending improvements for staff. Skill to: Plan and coordinate a human service or community program; effectively develop and utilize available staff, program and community resources; communicate effectively, both orally and in writing; lead the work of assigned staff and volunteers; incorporate team participation in decision-making; relate to a wide range of clients, personnel, professional staff and community representatives; interpret policies and develop corresponding procedures; gather and evaluate data; establish and maintain effective working relationships with program clients, community, private and government agencies, County employees and the public; prepare and present written materials and oral presentations for the public;; provide direct program services; interpret policies and develop corresponding program procedures; operate computer software and other office equipment. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Housing and Community Development Division (HCDD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate-income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation. Learn more about Health, Housing, and Human Services APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? James Callahan, Recruiter JCallahan@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107049&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-b78c2543b792c1468dca979773d5a10c
Clackamas County
Oregon City, OR, United States
9-1-1 Communications Technology Manager Job ID: 107020 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21, 2023. Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $109,355.56 - $147,630.59 Hourly Pay Range: $52.574787 - $70.976243 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 16 hours of vacation accrual per month 8 hours of sick accrual per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time non-represented group 2 County position Non-Represented Group 2 Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about emergency services and specifically, 9-1-1? Are you committed to providing excellent customer service to both our residents and our public safety community? Do you want to share your technical expertise to support and enhance the operations of our Technical Services program within the Communications 9-1-1 Department? Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success? Do you have exceptional organization skills? Are you ready to serve as a Change Agent in a fast paced environment by effectively managing and leading change and innovation? If you answered "yes" to the questions above, please read on! We are searching for our next 9-1-1 Communications Technology Manager within the Clackamas County's Department of Communications 9-1-1 (C-COM). If selected for this position, you will be joining our team to oversee the Technical Services Division within the department, including the agency's technical communications staff and operations for Clackamas County's Emergency Communication Center. In this role, you will have an opportunity to oversee and coordinate the operations, maintenance, and repair of emergency communication systems, data, and related physical resources. This is a unique opportunity to work closely with the Operations Manager, sharing the responsibility for overall activities within the agency yet having a focus and emphasis on technical operations, statistical coordination, project management, and agency accreditation. As a 9-1-1 Communications Technology Manager, you will have a great deal of interaction with County staff, peers in other organizations, as well as represent Clackamas County's interests in a wide range of technical communications organizations and committees. As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call taking service to the public . To that end, we are searching for an individual with the highest degree of integrity and professional ethics, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* A minimum of six (6) years of experience in emergency services and/or technical program/project management experience that would provide the required knowledge and skills to perform the responsibilities of this position Lead work experience that may include leading projects, programs or initiatives, or leading the work of others, such as providing daily work direction and/or scheduling, assigning work, checking completed work, and training Experience with program budget development, implementation, administration and management Preferred Special Qualifications/ Transferrable Skills:* Experience in a consolidated multidisciplinary communications center Knowledge of current trends in PSAP technology, including, but not limited to: NextGen 9-1-1, phone, computer-aided dispatch systems, and understanding public safety radio operations Understanding or experience with computer networking and/or cyber security Supervisory experience, including assigning work, training staff, preparing and reviewing team or individual performance appraisals, correcting performance deficiencies and recommending corrective actions Bachelor's Degree or higher in Business Administration, Public Administration, Accounting, Economics, Finance, Information Technology or Computer related fields, or a closely related field from an accredited college or university Pre-employment Requirements: Must be available for 24-hour on-call response to emergency situations Must pass an extensive background investigation, including national fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Other Qualifications: Within three (3) months of hire: Possession of Law Enforcement Data System (L.E.D.S.) Certification Within six (6) months of hire: May be required to obtain Middle Management certification as issued by the Department of Public Safety Standards and Training (D.P.S.S.T) *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS ROLE: We are searching for someone who: Aligns with Clackamas County Core Values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust “SPIRIT” . Builds & Maintains Professional Relationships with internal and external customers, partners and stakeholders by honoring commitments and delivering exceptional customer service. Commits to Teamwork and Collaboration by working effectively towards a shared goal, encouraging sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve. Communicates Professionally demonstrating self-awareness, respect for others, and adjusting to various levels of technical skills & understanding of subject matters. Embraces Continual Learning through commitment to continuous learning, self-improvements, and willingness to grow within the job as technology and organizational changes demand it. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve by using critical thinking and analytical skills, identifying alternative strategies & developing a solution-focused approach to address challenges or issues. Displays Creativity and Innovation by taking initiative in improving processes, programs, services and products through new approaches or ideas and being open to others' ideas. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. Puts Ethics into Action by holding themselves to a high standard of professional, honest, and objective behavior in all dealings and interactions. TYPICAL TASKS This position has shared responsibility with the department Operations Manager as outlined below. This position will have an emphasis on duties that are technical and accreditation related. Duties may include but are not limited to the following: Manages, evaluates and oversees the Communication Center's overall operations, including call taking, emergency dispatch, training, and/or technical and maintenance services; develops, recommends and implements new and revised policies, procedures and work methods based on user needs and service provider requirements; oversees the implementation of operational directives to ensure the efficient operations; provides technical project oversight and management; troubleshoots technical problems. Hires and manages supervisory, technical and training staff to provide quality service to citizens, public safety, user and partner agencies and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other departments. Manages and oversees the center's training programs for new and current employees; ensures training activities are provided, documented and in coordination with the center's operational policies and procedures; implements and monitors employee work plans to achieve department goals and objectives; plans, evaluates, coordinates and maintains training records; develops and recommends short and long term training goals for training new dispatch staff; tracks trends of progression or decline in trainee performance. Directs and coordinates the operation, maintenance and repair of radio communications systems, including site maintenance, repair and upgrades, radio programming and template design, and radio and supply inventory management; provides problem solving and design assistance to staff; coordinates required technical training and/or equipment or technology related training; coordinates with other County departments. Directs and coordinates the operation, preventative maintenance, and service and repair of building systems; schedules with vendors and equipment representatives; reviews contractor performance and recommends changes to meet Center needs; serves as point of contact for contractors; coordinates with the Facilities Management Division for the operation, preventative maintenance, and repair of building systems such as heating and cooling, plumbing, electrical, and security. Oversees the safety and security of the center, its employees and equipment; responds to changes in County, State, or Federal threat levels and adjusts security accordingly. Researches and recommends changes to operational plans and communications programs due to changes in communications technology; performs or coordinates special projects related to the enhancement of dispatch operations; presents recommendations to User Board for consideration and funding approval. Receives, investigates and resolves complaints and inquiries from citizens and other agencies regarding services provided; serves as the center's liaison with user agencies to resolve operational problems and concerns. Represents the County on User Board, task forces and technical groups; participates in regional and state organizations to promote and coordinate emergency services. Prepares annual and supplemental budgets for center's operations; monitors revenues and expenditures; develops and administers grants, requests for proposals, and professional service contracts on behalf of the County; recommends changes in staffing levels, and equipment purchases and upgrades. Acts in the capacity of the Communications Director in his/her absence. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107020&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-7c5e91cba6f3734abdbb76df8b8471b8
Full Time
9-1-1 Communications Technology Manager Job ID: 107020 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21, 2023. Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $109,355.56 - $147,630.59 Hourly Pay Range: $52.574787 - $70.976243 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 16 hours of vacation accrual per month 8 hours of sick accrual per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time non-represented group 2 County position Non-Represented Group 2 Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about emergency services and specifically, 9-1-1? Are you committed to providing excellent customer service to both our residents and our public safety community? Do you want to share your technical expertise to support and enhance the operations of our Technical Services program within the Communications 9-1-1 Department? Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success? Do you have exceptional organization skills? Are you ready to serve as a Change Agent in a fast paced environment by effectively managing and leading change and innovation? If you answered "yes" to the questions above, please read on! We are searching for our next 9-1-1 Communications Technology Manager within the Clackamas County's Department of Communications 9-1-1 (C-COM). If selected for this position, you will be joining our team to oversee the Technical Services Division within the department, including the agency's technical communications staff and operations for Clackamas County's Emergency Communication Center. In this role, you will have an opportunity to oversee and coordinate the operations, maintenance, and repair of emergency communication systems, data, and related physical resources. This is a unique opportunity to work closely with the Operations Manager, sharing the responsibility for overall activities within the agency yet having a focus and emphasis on technical operations, statistical coordination, project management, and agency accreditation. As a 9-1-1 Communications Technology Manager, you will have a great deal of interaction with County staff, peers in other organizations, as well as represent Clackamas County's interests in a wide range of technical communications organizations and committees. As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call taking service to the public . To that end, we are searching for an individual with the highest degree of integrity and professional ethics, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* A minimum of six (6) years of experience in emergency services and/or technical program/project management experience that would provide the required knowledge and skills to perform the responsibilities of this position Lead work experience that may include leading projects, programs or initiatives, or leading the work of others, such as providing daily work direction and/or scheduling, assigning work, checking completed work, and training Experience with program budget development, implementation, administration and management Preferred Special Qualifications/ Transferrable Skills:* Experience in a consolidated multidisciplinary communications center Knowledge of current trends in PSAP technology, including, but not limited to: NextGen 9-1-1, phone, computer-aided dispatch systems, and understanding public safety radio operations Understanding or experience with computer networking and/or cyber security Supervisory experience, including assigning work, training staff, preparing and reviewing team or individual performance appraisals, correcting performance deficiencies and recommending corrective actions Bachelor's Degree or higher in Business Administration, Public Administration, Accounting, Economics, Finance, Information Technology or Computer related fields, or a closely related field from an accredited college or university Pre-employment Requirements: Must be available for 24-hour on-call response to emergency situations Must pass an extensive background investigation, including national fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Other Qualifications: Within three (3) months of hire: Possession of Law Enforcement Data System (L.E.D.S.) Certification Within six (6) months of hire: May be required to obtain Middle Management certification as issued by the Department of Public Safety Standards and Training (D.P.S.S.T) *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS ROLE: We are searching for someone who: Aligns with Clackamas County Core Values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust “SPIRIT” . Builds & Maintains Professional Relationships with internal and external customers, partners and stakeholders by honoring commitments and delivering exceptional customer service. Commits to Teamwork and Collaboration by working effectively towards a shared goal, encouraging sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve. Communicates Professionally demonstrating self-awareness, respect for others, and adjusting to various levels of technical skills & understanding of subject matters. Embraces Continual Learning through commitment to continuous learning, self-improvements, and willingness to grow within the job as technology and organizational changes demand it. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve by using critical thinking and analytical skills, identifying alternative strategies & developing a solution-focused approach to address challenges or issues. Displays Creativity and Innovation by taking initiative in improving processes, programs, services and products through new approaches or ideas and being open to others' ideas. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. Puts Ethics into Action by holding themselves to a high standard of professional, honest, and objective behavior in all dealings and interactions. TYPICAL TASKS This position has shared responsibility with the department Operations Manager as outlined below. This position will have an emphasis on duties that are technical and accreditation related. Duties may include but are not limited to the following: Manages, evaluates and oversees the Communication Center's overall operations, including call taking, emergency dispatch, training, and/or technical and maintenance services; develops, recommends and implements new and revised policies, procedures and work methods based on user needs and service provider requirements; oversees the implementation of operational directives to ensure the efficient operations; provides technical project oversight and management; troubleshoots technical problems. Hires and manages supervisory, technical and training staff to provide quality service to citizens, public safety, user and partner agencies and County staff; prepares performance evaluations; recommends and administers progressive discipline; conducts or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other departments. Manages and oversees the center's training programs for new and current employees; ensures training activities are provided, documented and in coordination with the center's operational policies and procedures; implements and monitors employee work plans to achieve department goals and objectives; plans, evaluates, coordinates and maintains training records; develops and recommends short and long term training goals for training new dispatch staff; tracks trends of progression or decline in trainee performance. Directs and coordinates the operation, maintenance and repair of radio communications systems, including site maintenance, repair and upgrades, radio programming and template design, and radio and supply inventory management; provides problem solving and design assistance to staff; coordinates required technical training and/or equipment or technology related training; coordinates with other County departments. Directs and coordinates the operation, preventative maintenance, and service and repair of building systems; schedules with vendors and equipment representatives; reviews contractor performance and recommends changes to meet Center needs; serves as point of contact for contractors; coordinates with the Facilities Management Division for the operation, preventative maintenance, and repair of building systems such as heating and cooling, plumbing, electrical, and security. Oversees the safety and security of the center, its employees and equipment; responds to changes in County, State, or Federal threat levels and adjusts security accordingly. Researches and recommends changes to operational plans and communications programs due to changes in communications technology; performs or coordinates special projects related to the enhancement of dispatch operations; presents recommendations to User Board for consideration and funding approval. Receives, investigates and resolves complaints and inquiries from citizens and other agencies regarding services provided; serves as the center's liaison with user agencies to resolve operational problems and concerns. Represents the County on User Board, task forces and technical groups; participates in regional and state organizations to promote and coordinate emergency services. Prepares annual and supplemental budgets for center's operations; monitors revenues and expenditures; develops and administers grants, requests for proposals, and professional service contracts on behalf of the County; recommends changes in staffing levels, and equipment purchases and upgrades. Acts in the capacity of the Communications Director in his/her absence. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107020&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-7c5e91cba6f3734abdbb76df8b8471b8