Clackamas County
Oregon City, OR, United States
Juvenile Services Specialist (Temporary On-Call) Job ID: 107079 Location: Oregon City, Oregon Full/Part Time: Part Time Regular/Temporary:Temporary CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. The first application review will be Monday, July 17, 2023 . We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Hourly Pay Rate: $26.303793 Candidates typically begin at the minimum of the listed pay range and will be eligible for a merit increase after 2 years of completed service depending upon satisfactory performance. A temporary status or seasonal status position receives EAP benefits only. Employees will accrue one (1) hour of sick leave for every thirty (30) hours worked with a maximum accrual of eighty (80) hours per year. JOB DETAILS AND QUALIFICATIONS Are you passionate about helping others? Do you want to make a difference in the lives of youth and their families? Are you “quick on your feet” and able to engage with dynamic youth? Do you have exceptional organization skills? Do you have creative problem solving skills? Do you have the “gift” of remaining compassionate when working with resistance? Do you believe that all youth are capable of success? If you answered "yes" to the questions above, please read on! We are searching for a motivated and experienced Juvenile Services Specialist with excellent communication and strong interpersonal skills to join our team in the Clackamas County Juvenile Department. The Clackamas County Juvenile Department provides prevention and early intervention services to at-risk youth, as well as case management for youth who have been referred to the department for delinquent behavior. If selected for one of these positions, you will serve a critical, operational role within the Juvenile Intake and Assessment Center (JIAC). As a Juvenile Services Specialist, you will be responsible for completing intake and accepting youth brought in by law enforcement into custody. Additionally, you will be providing supervision, assessing specific medical, mental health, or crisis needs of youth, and completing collateral contacts to determine appropriate release plans for youth in custody. We are committed to being an exemplary organization with best practices in providing equitable juvenile justice, family support, intervention, and reformation services to youth, so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community. To that end, we are searching for individuals, who are motivated to be positive and collaborative contributors, demonstrating strong interpersonal, communication and organizational skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* At least six (6) months of experience working with at risk youth Ability to prioritize tasks and organize work Strong interpersonal skills that translate into: Ability to establish and maintain effective working relationships and partnerships both internally and externally Ability to build rapport, engage youth and families, provide resources and positive connections to the community and pro-social activities Independent decision making and problem solving skills Be detail-oriented, respectful of the needs and interests of others, assertive, accessible and approachable, and self-directed (able to work without close supervision) Possess cultural awareness and the ability to work well with diverse groups of individuals Ability to handle a wide range of situations and circumstances effectively, positively and professionally Strong verbal and written communication skills Pre-Employment Requirements: Must be available for on-call hours Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* A minimum of one (1) year of experience working with at-risk youth Associate's Degree or higher in criminal justice or a related field *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Creates a Respectful and Safe Environment by promoting a working environment and culture in which employees and all the youth, families, and victims we serve feel physically and emotionally safe and able to express themselves without repercussion. It will be critical for someone in this position to commit to serving diverse populations, and recognize that all youth, families, and the victims we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include but are not limited to people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, and gender-nonconforming people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans, and people of various socio-economic statuses. Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work ( Clackamas County Core Values ). Builds (Cultivates) Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders, in order to work toward shared goals. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse youth, families, and victims we serve. Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing. Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning and self-improvements, demonstrates willingness to grow within the job as technology, organizational changes demand it. Honors Confidentiality in compliance with privacy laws, business needs, including all juvenile matters, and employee/team relations, using only for the purpose required to fulfill employment obligations. Seeks to Problem Solve as evidence by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions. Engages in Self-Management as evidenced by the individual's ability to manage and continually improve the individual's own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks and personnel. Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing. Displays Creativity and Innovation by generating new ideas and takes initiative in improving services, processes, programs and products Puts Ethics into Action by holding themselves to a high standard of professional, honest and objective behavior in all dealings with or about youth, families, victims, stakeholders, community partners and service providers. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with the youth and families the Juvenile Department is entrusted to serve. TYPICAL TASKS Duties may include but are not limited to the following: 1. Takes custody of youth brought in by law enforcement; gathers and compiles information from youth, parents, and other agencies; develops a comprehensive plan for the youth focusing on community safety and immediate needs of the youth. 2. Assesses youth's physical health, substance use history, mental health status, and history of violence; utilizes a variety of screening tools; accesses appropriate contracted service agencies. 3. Prepares intake report to summarize information compiled and outlining plan for youth; fingerprints and photographs youth based on statute. 4. Explains release plan, dispositional options, and court procedures to youth and their families according to established guidelines. 5. Prepares written reports and maintains accurate records and appropriate documentation; performs data entry and conducts review and coding of notes in JJIS Intake, JJIS Notes, and ACCESS Notes. 6. Provides secure transportation to court appearances, medical appointments, psychiatric evaluations, and various other commitments for youth in custody. WORKING CONDITIONS Occasional interactions with juveniles may involve physical contact and/or exposure to hostile attitudes. Participation in Crisis Prevention and Defensive Tactics training and its use involve controlled defensive and offensive body movements including standing, twisting, bending, balancing, pushing, swinging, blocking, parrying, and striking. The Juvenile Intake and Assessment Center is a 24 hours per day, 7 days per week operation requiring availability to work any and all shifts. WORK SCHEDULE The Juvenile Intake and Assessment Center is a 24 hours per day, 7 days per week operation requiring availability to work any and all shifts. Weekly hours may fluctuate based on the needs of the Juvenile Intake Assessment Center. This position requires availability for a minimum of 8 shifts or 28 hours per month. Juvenile Services Specialists Temp/On Call are not guaranteed hours. Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Juvenile Department provides prevention and early intervention services to at-risk youth, as well as case management for youth who have been referred to the department for delinquent behavior. Its three-fold purpose is to hold juveniles accountable, protect public safety and provide intervention services directed at reforming the youth's conduct. The Juvenile Department's programs are designed to have the youth restore the losses that they have imposed upon victims and the community at large. We accomplish this by using a strengths based case management approach and by providing opportunities to positively connect the youth in the community. Mission Statement The mission of the Clackamas County Juvenile Department is to provide equitable juvenile justice, family support, intervention, and reformation services to youth so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community. Values Integrity, Collaboration, and Excellence Guiding Principles To honor diversity and to treat all persons with respect. To involve youth, families, and community partners in creating an effective and responsive department. To strive to be innovative leaders in the field of juvenile justice. To incorporate evidence based practices in our work with youth and families. To honor victim's rights and interests throughout all phases of the justice system; To invite victim's participation in determining how to meaningfully address harm. To provide opportunities for youth to repair harm to victims and communities. To engage youth to have positive involvement in their communities. To foster open communication and team work in a supportive work environment. To demonstrate ethical and honest behavior in all that we do. Learn more about the Clackamas County Juvenile Department APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Kelly Schaefer, Recruiter KSchaefer@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107079&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-b153eacd416374488d1485ad5fa1ebb9
Part Time
Juvenile Services Specialist (Temporary On-Call) Job ID: 107079 Location: Oregon City, Oregon Full/Part Time: Part Time Regular/Temporary:Temporary CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. The first application review will be Monday, July 17, 2023 . We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Hourly Pay Rate: $26.303793 Candidates typically begin at the minimum of the listed pay range and will be eligible for a merit increase after 2 years of completed service depending upon satisfactory performance. A temporary status or seasonal status position receives EAP benefits only. Employees will accrue one (1) hour of sick leave for every thirty (30) hours worked with a maximum accrual of eighty (80) hours per year. JOB DETAILS AND QUALIFICATIONS Are you passionate about helping others? Do you want to make a difference in the lives of youth and their families? Are you “quick on your feet” and able to engage with dynamic youth? Do you have exceptional organization skills? Do you have creative problem solving skills? Do you have the “gift” of remaining compassionate when working with resistance? Do you believe that all youth are capable of success? If you answered "yes" to the questions above, please read on! We are searching for a motivated and experienced Juvenile Services Specialist with excellent communication and strong interpersonal skills to join our team in the Clackamas County Juvenile Department. The Clackamas County Juvenile Department provides prevention and early intervention services to at-risk youth, as well as case management for youth who have been referred to the department for delinquent behavior. If selected for one of these positions, you will serve a critical, operational role within the Juvenile Intake and Assessment Center (JIAC). As a Juvenile Services Specialist, you will be responsible for completing intake and accepting youth brought in by law enforcement into custody. Additionally, you will be providing supervision, assessing specific medical, mental health, or crisis needs of youth, and completing collateral contacts to determine appropriate release plans for youth in custody. We are committed to being an exemplary organization with best practices in providing equitable juvenile justice, family support, intervention, and reformation services to youth, so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community. To that end, we are searching for individuals, who are motivated to be positive and collaborative contributors, demonstrating strong interpersonal, communication and organizational skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* At least six (6) months of experience working with at risk youth Ability to prioritize tasks and organize work Strong interpersonal skills that translate into: Ability to establish and maintain effective working relationships and partnerships both internally and externally Ability to build rapport, engage youth and families, provide resources and positive connections to the community and pro-social activities Independent decision making and problem solving skills Be detail-oriented, respectful of the needs and interests of others, assertive, accessible and approachable, and self-directed (able to work without close supervision) Possess cultural awareness and the ability to work well with diverse groups of individuals Ability to handle a wide range of situations and circumstances effectively, positively and professionally Strong verbal and written communication skills Pre-Employment Requirements: Must be available for on-call hours Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* A minimum of one (1) year of experience working with at-risk youth Associate's Degree or higher in criminal justice or a related field *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Creates a Respectful and Safe Environment by promoting a working environment and culture in which employees and all the youth, families, and victims we serve feel physically and emotionally safe and able to express themselves without repercussion. It will be critical for someone in this position to commit to serving diverse populations, and recognize that all youth, families, and the victims we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include but are not limited to people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, and gender-nonconforming people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans, and people of various socio-economic statuses. Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work ( Clackamas County Core Values ). Builds (Cultivates) Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders, in order to work toward shared goals. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse youth, families, and victims we serve. Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing. Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning and self-improvements, demonstrates willingness to grow within the job as technology, organizational changes demand it. Honors Confidentiality in compliance with privacy laws, business needs, including all juvenile matters, and employee/team relations, using only for the purpose required to fulfill employment obligations. Seeks to Problem Solve as evidence by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions. Engages in Self-Management as evidenced by the individual's ability to manage and continually improve the individual's own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks and personnel. Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing. Displays Creativity and Innovation by generating new ideas and takes initiative in improving services, processes, programs and products Puts Ethics into Action by holding themselves to a high standard of professional, honest and objective behavior in all dealings with or about youth, families, victims, stakeholders, community partners and service providers. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with the youth and families the Juvenile Department is entrusted to serve. TYPICAL TASKS Duties may include but are not limited to the following: 1. Takes custody of youth brought in by law enforcement; gathers and compiles information from youth, parents, and other agencies; develops a comprehensive plan for the youth focusing on community safety and immediate needs of the youth. 2. Assesses youth's physical health, substance use history, mental health status, and history of violence; utilizes a variety of screening tools; accesses appropriate contracted service agencies. 3. Prepares intake report to summarize information compiled and outlining plan for youth; fingerprints and photographs youth based on statute. 4. Explains release plan, dispositional options, and court procedures to youth and their families according to established guidelines. 5. Prepares written reports and maintains accurate records and appropriate documentation; performs data entry and conducts review and coding of notes in JJIS Intake, JJIS Notes, and ACCESS Notes. 6. Provides secure transportation to court appearances, medical appointments, psychiatric evaluations, and various other commitments for youth in custody. WORKING CONDITIONS Occasional interactions with juveniles may involve physical contact and/or exposure to hostile attitudes. Participation in Crisis Prevention and Defensive Tactics training and its use involve controlled defensive and offensive body movements including standing, twisting, bending, balancing, pushing, swinging, blocking, parrying, and striking. The Juvenile Intake and Assessment Center is a 24 hours per day, 7 days per week operation requiring availability to work any and all shifts. WORK SCHEDULE The Juvenile Intake and Assessment Center is a 24 hours per day, 7 days per week operation requiring availability to work any and all shifts. Weekly hours may fluctuate based on the needs of the Juvenile Intake Assessment Center. This position requires availability for a minimum of 8 shifts or 28 hours per month. Juvenile Services Specialists Temp/On Call are not guaranteed hours. Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Juvenile Department provides prevention and early intervention services to at-risk youth, as well as case management for youth who have been referred to the department for delinquent behavior. Its three-fold purpose is to hold juveniles accountable, protect public safety and provide intervention services directed at reforming the youth's conduct. The Juvenile Department's programs are designed to have the youth restore the losses that they have imposed upon victims and the community at large. We accomplish this by using a strengths based case management approach and by providing opportunities to positively connect the youth in the community. Mission Statement The mission of the Clackamas County Juvenile Department is to provide equitable juvenile justice, family support, intervention, and reformation services to youth so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community. Values Integrity, Collaboration, and Excellence Guiding Principles To honor diversity and to treat all persons with respect. To involve youth, families, and community partners in creating an effective and responsive department. To strive to be innovative leaders in the field of juvenile justice. To incorporate evidence based practices in our work with youth and families. To honor victim's rights and interests throughout all phases of the justice system; To invite victim's participation in determining how to meaningfully address harm. To provide opportunities for youth to repair harm to victims and communities. To engage youth to have positive involvement in their communities. To foster open communication and team work in a supportive work environment. To demonstrate ethical and honest behavior in all that we do. Learn more about the Clackamas County Juvenile Department APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Kelly Schaefer, Recruiter KSchaefer@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107079&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-b153eacd416374488d1485ad5fa1ebb9
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications Bachelor’s degree in Business or related field and/or 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Experience supervising and motivating individuals from a wide array of constituencies in a diverse community Proven experience developing and implementing procedures and solving problems Strong organization and communication skills Experience working collaboratively with Directors, Managers, Buyers, Merchandisers, and varied Staff from other KC Departments Must have strong skills and experience using technology (POS, Apple iOS, Microsoft Office Applications including Word, Excel and PowerPoint, Electronic Scheduling Software, etc.), plus ability to quickly learn new technology. Additional Information The noise level in the work environment is high. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events often occurring simultaneously. All work for this position is on-site. This position is not eligible for remote work.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications Bachelor’s degree in Business or related field and/or 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Experience supervising and motivating individuals from a wide array of constituencies in a diverse community Proven experience developing and implementing procedures and solving problems Strong organization and communication skills Experience working collaboratively with Directors, Managers, Buyers, Merchandisers, and varied Staff from other KC Departments Must have strong skills and experience using technology (POS, Apple iOS, Microsoft Office Applications including Word, Excel and PowerPoint, Electronic Scheduling Software, etc.), plus ability to quickly learn new technology. Additional Information The noise level in the work environment is high. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events often occurring simultaneously. All work for this position is on-site. This position is not eligible for remote work.
United Way of Central Indiana
Indianapolis, IN, USA
Research Analyst
Strategic Intelligence & Information Division
We partner to design, support and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life.
We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE . This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.
I nclusion -C ourage- A ccountability- R espect- E xcellence
Position Summary
We are looking for a Research Analyst to join our talented Strategic Intelligence and Information Team. In this role, you will work with local non-profits and community partners on their data collections and reporting strategies through United Way's Efforts to Outcomes (ETO) data collection and performance management system. This position will work with agency executives and end-users to improve ETO practices, reporting, and performance. You will act as a liaison between the Strategic Intelligence & Information Division and external partners (including United Way's community-based partner organizations) to create meaningful research and data products that tells the story of United Way's impact as well inform on the needs in the Central Indiana Community. This position will also assist with research and analytical projects conducted by the Strategic Information Department in support of the organization's goals and objectives.
Position Duties & Responsibilities
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Database Analytics and Reporting
Support and maintain partner sites in the Efforts to Outcomes (ETO) Database which is a customizable human-services tracking tool. Cultivate relationships with ETO partners to facilitate trust and provide a deeper understanding of organizations and their role in Central Indiana community, to enhance data collection. Utilize database management skills to administer UWCI ETO enterprise with over 25 partner organizations, to design, configure and maintaining custom data collection buildouts. Write advance reports in SAP Business Objects to track clients, outputs, and outcomes for our ETO partners.
Create customized performance reports that aggregate results for external partner agencies, and internal partners using SAP Business Objects.
Work closely with the Community Data Initiative and Analytics Manager and other members of Strategic Information to support the implementation, maintenance and management of Efforts to Outcomes software, collaborating directly with agency executives and front-line staff to facilitate program performance management activities.
Lead efforts to collect, organize, scrub, validate, and otherwise prepare large data sets for research projects, e.g.: update and maintain a complex database of confidential information to ensure current and accurate information using systems such as Efforts to Outcomes (ETO).
Data Analytics and Research
Collect, research, and analyze internal and external data to inform impact toolkit and UWCI strategies. Research, analyze and report out on community data to help inform grantmaking strategies for delegated impact fund focus areas. Data analytics and research efforts beyond immediate UWCI goals and initiatives.
Support internal efforts to ensure ETO is optimized to support and advance UWCI's strategic plan.
Analyze and interpret results using standard statistical tools and techniques.
Identify new opportunities for process improvement.
Ensure that systems and procedural safeguards for protecting all sensitive personal and financial. data are in place and practiced at all times to maintain organizational data security.
Community Data Initiatives:
Provide support for data collection reporting and analysis for UWCI Impact Initiatives such as Center for Working Families, Winter Assistance Fund, Community Data Equity Initiative. Cultivate and promote relationships with non-profit organizations by providing guidance and technical assistance and gaining a deeper understanding of data collection, reporting, and data systems. Design and support technical and reporting trainings to enhance the knowledge and reporting of non-profits in Central Indiana (Monthly ETO User Groups, Grassroots and Faith-based Data Pilot Initiative Trainings, etc.).
Present research results both in written and verbal communications.
Pinpoint trends, correlations and patterns in data set.
Train internal and external partners on data-entry and data integrity.
Perform special assignments and other work, on an as-needed basis which may include:
Create on-line surveys and assist in analyzing data from survey research projects.
Assist with program evaluation and data analysis for various UWCI programs and initiatives.
Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and be present in the office while performing those functions. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in his/her area of responsibility and review literature to understand key issues.
Education and/or Experience
Bachelor's degree required; graduate degree preferred. *Work experience may substitute for education requirements on a case-by-case basis.
1-2 years of relevant experience is required.
Ability to create training experiences that make technical and research concepts easy to grasp.
Strong communication and customer service skills.
Strong analytical skills, including expertise in the modeling and analysis of data is required.
Working knowledge of relational database concepts, SQL, and other business analytics tools is preferred.
Must possess a high level of computer proficiency and knowledge of various computer software, with skills in Microsoft Excel, Access, Word, and PowerPoint.
Ability to see the big picture and be detail oriented.
Must have excellent written and verbal communication skills.
Physical Demands:
The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office setting, with sustained use of a computer.
The noise level in the work environment is minimal to moderate.
Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.
Position Leader: Senior Manager, Research & Evaluation
FLSA Status: Exempt, Salaried, Full-time
Salary Range : Low to Mid 60's
Benefits: Complete Benefits Package Available
Equal Opportunity Employer
Please apply at uwci.org/careers
This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.
Full Time
Research Analyst
Strategic Intelligence & Information Division
We partner to design, support and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life.
We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE . This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.
I nclusion -C ourage- A ccountability- R espect- E xcellence
Position Summary
We are looking for a Research Analyst to join our talented Strategic Intelligence and Information Team. In this role, you will work with local non-profits and community partners on their data collections and reporting strategies through United Way's Efforts to Outcomes (ETO) data collection and performance management system. This position will work with agency executives and end-users to improve ETO practices, reporting, and performance. You will act as a liaison between the Strategic Intelligence & Information Division and external partners (including United Way's community-based partner organizations) to create meaningful research and data products that tells the story of United Way's impact as well inform on the needs in the Central Indiana Community. This position will also assist with research and analytical projects conducted by the Strategic Information Department in support of the organization's goals and objectives.
Position Duties & Responsibilities
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Database Analytics and Reporting
Support and maintain partner sites in the Efforts to Outcomes (ETO) Database which is a customizable human-services tracking tool. Cultivate relationships with ETO partners to facilitate trust and provide a deeper understanding of organizations and their role in Central Indiana community, to enhance data collection. Utilize database management skills to administer UWCI ETO enterprise with over 25 partner organizations, to design, configure and maintaining custom data collection buildouts. Write advance reports in SAP Business Objects to track clients, outputs, and outcomes for our ETO partners.
Create customized performance reports that aggregate results for external partner agencies, and internal partners using SAP Business Objects.
Work closely with the Community Data Initiative and Analytics Manager and other members of Strategic Information to support the implementation, maintenance and management of Efforts to Outcomes software, collaborating directly with agency executives and front-line staff to facilitate program performance management activities.
Lead efforts to collect, organize, scrub, validate, and otherwise prepare large data sets for research projects, e.g.: update and maintain a complex database of confidential information to ensure current and accurate information using systems such as Efforts to Outcomes (ETO).
Data Analytics and Research
Collect, research, and analyze internal and external data to inform impact toolkit and UWCI strategies. Research, analyze and report out on community data to help inform grantmaking strategies for delegated impact fund focus areas. Data analytics and research efforts beyond immediate UWCI goals and initiatives.
Support internal efforts to ensure ETO is optimized to support and advance UWCI's strategic plan.
Analyze and interpret results using standard statistical tools and techniques.
Identify new opportunities for process improvement.
Ensure that systems and procedural safeguards for protecting all sensitive personal and financial. data are in place and practiced at all times to maintain organizational data security.
Community Data Initiatives:
Provide support for data collection reporting and analysis for UWCI Impact Initiatives such as Center for Working Families, Winter Assistance Fund, Community Data Equity Initiative. Cultivate and promote relationships with non-profit organizations by providing guidance and technical assistance and gaining a deeper understanding of data collection, reporting, and data systems. Design and support technical and reporting trainings to enhance the knowledge and reporting of non-profits in Central Indiana (Monthly ETO User Groups, Grassroots and Faith-based Data Pilot Initiative Trainings, etc.).
Present research results both in written and verbal communications.
Pinpoint trends, correlations and patterns in data set.
Train internal and external partners on data-entry and data integrity.
Perform special assignments and other work, on an as-needed basis which may include:
Create on-line surveys and assist in analyzing data from survey research projects.
Assist with program evaluation and data analysis for various UWCI programs and initiatives.
Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and be present in the office while performing those functions. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in his/her area of responsibility and review literature to understand key issues.
Education and/or Experience
Bachelor's degree required; graduate degree preferred. *Work experience may substitute for education requirements on a case-by-case basis.
1-2 years of relevant experience is required.
Ability to create training experiences that make technical and research concepts easy to grasp.
Strong communication and customer service skills.
Strong analytical skills, including expertise in the modeling and analysis of data is required.
Working knowledge of relational database concepts, SQL, and other business analytics tools is preferred.
Must possess a high level of computer proficiency and knowledge of various computer software, with skills in Microsoft Excel, Access, Word, and PowerPoint.
Ability to see the big picture and be detail oriented.
Must have excellent written and verbal communication skills.
Physical Demands:
The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office setting, with sustained use of a computer.
The noise level in the work environment is minimal to moderate.
Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.
Position Leader: Senior Manager, Research & Evaluation
FLSA Status: Exempt, Salaried, Full-time
Salary Range : Low to Mid 60's
Benefits: Complete Benefits Package Available
Equal Opportunity Employer
Please apply at uwci.org/careers
This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.
United Way of Central Indiana
Indianapolis, IN, USA
Fundraising Research Analyst
Fundraising Analytics Team
Strategic Information and Intelligence Division
We partner to design, support and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life.
We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE . This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.
I nclusion -C ourage- A ccountability- R espect- E xcellence
Position Summary
Lead fundraising research and analytical projects conducted by the Strategic Intelligence and Information Division in support of the organization's goals and objectives. Act as a liaison between the Strategic Intelligence and Information Division, internal partners (fundraising, volunteer center, marketing, and community impact) and external partners and vendors.
Position Duties & Responsibilities
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Data Analytics & Research:
Manage and maintain UWCI's Azure Fundraising Data Warehouse using SQL. Create data reports, visualizations, and dashboards using PowerBI and Tableau for internal and external audiences to show results and analysis of UWCI's fundraising and engagement efforts. Perform yearly Fundraising Analysis.
Assist in the management and maintenance of the UWCI Azure Fundraising Data Warehouse to ensure appropriate data collection, reporting, and analysis of all Fundraising Data.
Create reports, edit tables and views, and troubleshoot data quality issues within the Fundraising Data Warehouse.
Lead the reporting and analysis of Fundraising data using SQL.
Develop and maintain Business Intelligence (PowerBI and Tableau) dashboards to track Fundraising metrics, understand data trends, and create reports and visualizations for United Way team members.
Develop and implement research designs, inclusive of methodology, and appropriate statistical methods for analyzing data on assigned projects.
Perform in-depth analysis of fundraising data to identify gaps in UWCI strategies and donor motivations and trends.
Assist Prospect Research team member in performing landscape research and trends, profile creation, wealth screening data analysis and donor and prospect benchmarking.
Work closely with the Senior Director of Fundraising Research and Analytics to define and design analytical projects
Conduct data analysis and interpret results using standard statistical tools and techniques.
Prepare and present research results and related implications and recommendations both in writing and verbal communications based on a demonstrated understanding of the given audience and research objectives.
Lead efforts to collect, organize, scrub, validate, and otherwise prepare large data sets from internal and external sources for research projects.
Perform special assignments and other work, on an as-needed basis.
Data Reporting:
Assist with the design and implementation of internal and external reports and dashboards. Assure maintenance and standardization of fundraising data for accuracy and completeness for reporting purposes. Utilize external data sources for benchmarking in fundraising data reporting.
Create and implement standardized reports and dashboards for a variety of audiences including executives, contributors, board members and other external stakeholders.
Create automated reports for self-service usage for internal fundraising team members, and train team members on usage and interpretation.
Maintain matrix of fundraising data sources and provide updates to division data calendar for fundraising data outputs.
Assist with the data collection, preparation and completion for annual data filings for United Way worldwide
Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and be present in the office while performing those functions. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in his/her area of responsibility and review literature to understand key issues.
Education and/or Experience
Bachelor's degree required; graduate degree preferred. *Work experience may substitute for education requirements on a case-by-case basis.
3-5 years of relevant experience is required.
Must have knowledge of SQL programming language, database structures, and Business Intelligence (BI) analytics software.
Strong analytical skills, including expertise in the modeling and analysis of data, is required.
Working knowledge of SPSS or relational database concepts and other business analytics tools is preferred.
Must possess a high level of computer proficiency and knowledge of various computer software, with skills in Microsoft Excel, Access, Word, and PowerPoint.
Ability to see the big picture and be detail oriented.
Must have excellent written and verbal communication skills.
Physical Demands:
The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office setting, with sustained use of a computer.
The noise level in the work environment is minimal to moderate.
Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.
Position Leader: Senior Director, Fundraising Research & Analytics
FLSA Status: Exempt, Salaried, Full-time
Salary Range : Low to Mid 60's
Benefits: Complete Benefits Package Available
Equal Opportunity Employer
Please apply at uwci.org/careers
This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.
Full Time
Fundraising Research Analyst
Fundraising Analytics Team
Strategic Information and Intelligence Division
We partner to design, support and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life.
We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE . This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.
I nclusion -C ourage- A ccountability- R espect- E xcellence
Position Summary
Lead fundraising research and analytical projects conducted by the Strategic Intelligence and Information Division in support of the organization's goals and objectives. Act as a liaison between the Strategic Intelligence and Information Division, internal partners (fundraising, volunteer center, marketing, and community impact) and external partners and vendors.
Position Duties & Responsibilities
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Data Analytics & Research:
Manage and maintain UWCI's Azure Fundraising Data Warehouse using SQL. Create data reports, visualizations, and dashboards using PowerBI and Tableau for internal and external audiences to show results and analysis of UWCI's fundraising and engagement efforts. Perform yearly Fundraising Analysis.
Assist in the management and maintenance of the UWCI Azure Fundraising Data Warehouse to ensure appropriate data collection, reporting, and analysis of all Fundraising Data.
Create reports, edit tables and views, and troubleshoot data quality issues within the Fundraising Data Warehouse.
Lead the reporting and analysis of Fundraising data using SQL.
Develop and maintain Business Intelligence (PowerBI and Tableau) dashboards to track Fundraising metrics, understand data trends, and create reports and visualizations for United Way team members.
Develop and implement research designs, inclusive of methodology, and appropriate statistical methods for analyzing data on assigned projects.
Perform in-depth analysis of fundraising data to identify gaps in UWCI strategies and donor motivations and trends.
Assist Prospect Research team member in performing landscape research and trends, profile creation, wealth screening data analysis and donor and prospect benchmarking.
Work closely with the Senior Director of Fundraising Research and Analytics to define and design analytical projects
Conduct data analysis and interpret results using standard statistical tools and techniques.
Prepare and present research results and related implications and recommendations both in writing and verbal communications based on a demonstrated understanding of the given audience and research objectives.
Lead efforts to collect, organize, scrub, validate, and otherwise prepare large data sets from internal and external sources for research projects.
Perform special assignments and other work, on an as-needed basis.
Data Reporting:
Assist with the design and implementation of internal and external reports and dashboards. Assure maintenance and standardization of fundraising data for accuracy and completeness for reporting purposes. Utilize external data sources for benchmarking in fundraising data reporting.
Create and implement standardized reports and dashboards for a variety of audiences including executives, contributors, board members and other external stakeholders.
Create automated reports for self-service usage for internal fundraising team members, and train team members on usage and interpretation.
Maintain matrix of fundraising data sources and provide updates to division data calendar for fundraising data outputs.
Assist with the data collection, preparation and completion for annual data filings for United Way worldwide
Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and be present in the office while performing those functions. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in his/her area of responsibility and review literature to understand key issues.
Education and/or Experience
Bachelor's degree required; graduate degree preferred. *Work experience may substitute for education requirements on a case-by-case basis.
3-5 years of relevant experience is required.
Must have knowledge of SQL programming language, database structures, and Business Intelligence (BI) analytics software.
Strong analytical skills, including expertise in the modeling and analysis of data, is required.
Working knowledge of SPSS or relational database concepts and other business analytics tools is preferred.
Must possess a high level of computer proficiency and knowledge of various computer software, with skills in Microsoft Excel, Access, Word, and PowerPoint.
Ability to see the big picture and be detail oriented.
Must have excellent written and verbal communication skills.
Physical Demands:
The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office setting, with sustained use of a computer.
The noise level in the work environment is minimal to moderate.
Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.
Position Leader: Senior Director, Fundraising Research & Analytics
FLSA Status: Exempt, Salaried, Full-time
Salary Range : Low to Mid 60's
Benefits: Complete Benefits Package Available
Equal Opportunity Employer
Please apply at uwci.org/careers
This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.