Resource Center for Customer Service Professionals
Category:
Workshop/Seminar
Geographical Area:
Dominican Republic
Start
Date:
9/13/2006
End Date:
9/15/2006
Start Time:
9:00 AM
End Time:
4:30 PM
Event
Info:
This 3-day seminar is designed to give experienced call center supervisors and new call center managers the skills needed to establish and maintain a world-class call center. Participants will build an essential framework utilizing the definition, value and objectives of a successful call center. Once the foundation is established, participants will investigate recruiting strategies specific to call centers, methods for developing and measuring training programs, and the process for developing a quality assurance program designed to measure call center performance.
In order to sustain a world-class call center, it is essential for managers to effectively recruit new agents, institute a quality training program and efficiently manage their team. Managers will learn these skills in the Certified Call Center Manager course. Whether establishing a new call center or rejuvenating an existing one, course attendees will gain a renewed vision for leading their team.
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