Alachua County Board of County Commissioners
Alachua County, FL
Minimum Qualifications Completion of the eighth grade and six months experience in laboring work; or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of a pre-employment drug screen & physical examination and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is semi-skilled manual work in the maintenance and upkeep of County parks and facilities and/or roadway trees and plants . An employee assigned to this classification performs a variety of tasks including the care and maintenance of grounds; the operation of lawn maintenance equipment; the repair and construction of park equipment; and care of plants, trees, and other landscaping materials in the county parks; performs general clerical functions, cash handling, and customer service. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Cleans, plants, fertilizes, sprinkles, mows, edges and otherwise maintains park grounds. Cuts, trims, prunes, clears, stakes and irrigates trees and shrubbery as necessary for proper growth, health, density and appearance. Plants, transplants, and removes trees, shrubs, plants and flowers. Cleans sidewalks and parking areas. Operates riding and tractor mowers, small front end loaders, backhoes, bucket trucks, and light trucks. Performs routine and preventive maintenance service on equipment. Picks up trash and disposes at appropriate sites. Inspects parks and play areas to determine and prioritize maintenance needs. Repairs playground equipment, picnic tables, pavilions and rest rooms. Performs repair work on park facilities and/or amenities. Assists in painting, plumbing work, electrical and maintenance duties in parks. Monitors assigned park areas and advises supervisor when non-routine repairs are needed. Operates truck and trailer combinations hauling equipment, materials, debris and supplies. Operates tree spade and small construction equipment, small dump truck, backhoe and other small construction equipment. Loads and unloads materials from trucks. Performs routine office work of limited complexity involving the performance of general clerical functions, cash handling, and customer service. Provides courteous, prompt and knowledgeable customer service to the public in parks and county rental facilities. Schedules facility and ensures documents are finalized; collects fees for rental of parks facilities and amenities. Maintains assigned park facilities in clean and sanitary conditions; picks up trash and disposes at appropriate sites, restocks, and cleans restroom facilities, sidewalks and parking areas. Assists other crew members in varied work assignments. May lead and/or participate in park maintenance training. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general gardening, grounds keeping, and nursery practices. Knowledge of methods and tools used in grounds keeping, nursery and landscaping work. Knowledge of trades methods and practices for construction and maintenance repairs. Skill in the use and care of gardening and/or nursery tools and equipment. Ability to perform manual labor out of doors under sometimes adverse weather conditions. Ability to operate equipment such as weedeaters, chain saws, mowers, small dump trucks, backhoe, bucket truck, and small construction equipment. Ability to understand and carry out oral and written instructions. Ability to reconcile daily transactions. Ability to operate cash register and credit card machine. Ability to work effectively, and efficiently, under limited, indirect supervision. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects. The employee is frequently required to stand; walk; sit; reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move in excess of 100 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts, and is regularly exposed to outside weather conditions, and vibration. The employee is frequently exposed to fumes or airborne particles. The employee occasionally works in high, precarious places and is occasionally exposed to toxic or caustic chemicals, and risk of electrical shock, and vibration. The noise level in the work environment is usually moderate. Work is performed on a flexible rotating work week which may include evenings, weekends, and holidays. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Completion of the eighth grade and six months experience in laboring work; or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of a pre-employment drug screen & physical examination and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is semi-skilled manual work in the maintenance and upkeep of County parks and facilities and/or roadway trees and plants . An employee assigned to this classification performs a variety of tasks including the care and maintenance of grounds; the operation of lawn maintenance equipment; the repair and construction of park equipment; and care of plants, trees, and other landscaping materials in the county parks; performs general clerical functions, cash handling, and customer service. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Cleans, plants, fertilizes, sprinkles, mows, edges and otherwise maintains park grounds. Cuts, trims, prunes, clears, stakes and irrigates trees and shrubbery as necessary for proper growth, health, density and appearance. Plants, transplants, and removes trees, shrubs, plants and flowers. Cleans sidewalks and parking areas. Operates riding and tractor mowers, small front end loaders, backhoes, bucket trucks, and light trucks. Performs routine and preventive maintenance service on equipment. Picks up trash and disposes at appropriate sites. Inspects parks and play areas to determine and prioritize maintenance needs. Repairs playground equipment, picnic tables, pavilions and rest rooms. Performs repair work on park facilities and/or amenities. Assists in painting, plumbing work, electrical and maintenance duties in parks. Monitors assigned park areas and advises supervisor when non-routine repairs are needed. Operates truck and trailer combinations hauling equipment, materials, debris and supplies. Operates tree spade and small construction equipment, small dump truck, backhoe and other small construction equipment. Loads and unloads materials from trucks. Performs routine office work of limited complexity involving the performance of general clerical functions, cash handling, and customer service. Provides courteous, prompt and knowledgeable customer service to the public in parks and county rental facilities. Schedules facility and ensures documents are finalized; collects fees for rental of parks facilities and amenities. Maintains assigned park facilities in clean and sanitary conditions; picks up trash and disposes at appropriate sites, restocks, and cleans restroom facilities, sidewalks and parking areas. Assists other crew members in varied work assignments. May lead and/or participate in park maintenance training. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general gardening, grounds keeping, and nursery practices. Knowledge of methods and tools used in grounds keeping, nursery and landscaping work. Knowledge of trades methods and practices for construction and maintenance repairs. Skill in the use and care of gardening and/or nursery tools and equipment. Ability to perform manual labor out of doors under sometimes adverse weather conditions. Ability to operate equipment such as weedeaters, chain saws, mowers, small dump trucks, backhoe, bucket truck, and small construction equipment. Ability to understand and carry out oral and written instructions. Ability to reconcile daily transactions. Ability to operate cash register and credit card machine. Ability to work effectively, and efficiently, under limited, indirect supervision. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects. The employee is frequently required to stand; walk; sit; reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move in excess of 100 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts, and is regularly exposed to outside weather conditions, and vibration. The employee is frequently exposed to fumes or airborne particles. The employee occasionally works in high, precarious places and is occasionally exposed to toxic or caustic chemicals, and risk of electrical shock, and vibration. The noise level in the work environment is usually moderate. Work is performed on a flexible rotating work week which may include evenings, weekends, and holidays. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Alachua County Board of County Commissioners
Alachua County, FL
Minimum Qualifications MINIMUM QUALIFICATIONS: Graduation from high school or equivalent, and two years general office/clerical and/or customer service experience or any equivalent combination of related training and experience. College course work will substitute for experience on a year for year basis.Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Successful completion of all applicable background checks pre-hire and ongoing are required.Position Summary This is specialized and complex office work performing a variety of administrative and general office tasks and functions. An employee assigned to this classification is expected to independently perform tasks and functions which require the application of some independent judgment. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Prepares departmental paperwork such as correspondence, reports, forms, agenda, newspaper ads and related material. Takes and transcribes minutes as required. Answers telephones and responds with specific information to complaints, inquiries and requests from departmental and County staff and the general public. Assists all planners in the Department of Growth Management involving annexations, rural concerns, Alachua County Comprehensive Plan, and the Boundary Adjustment Act.Researches boundaries, land use and municipalities for accuracy to ensure maps are correct for annexations. Organizes and maintains office/departmental accounts, records and statistical data. Uses and accesses maps from GIS database. Receives posts and distributes incoming office/departmental mail. Schedules appointments for superior; schedules meetings for room availability; arranges travel schedule and travel reservations. Assists in preparation of ads to be published in local newspaper regarding Alachua County Comprehensive Plan, zoning, land development regulations and updates of reserve areas and related matters. Establishes and maintains filing systems; classifies and codes material for filing; locates and retrieves files and materials. Prepares office/departmental materials for storage. Serves as office/departmental receptionist as required. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of Comprehensive Planning. Considerable knowledge of office practices and procedures. Considerable knowledge of vocabulary, grammar, spelling and punctuation in order to prepare and edit typed material. Knowledge of established departmental standard operating procedures. Knowledge of word processing systems and keyboards. Knowledge of effective telephone etiquette. Knowledge of office filing and tracking systems. Skill in dealing with applicants, employees, and the general public. Ability to effectively plan and organize work. Ability to follow oral and written instructions. Ability to write and organize correspondence. Ability to proofread typed materials and make appropriate corrections. Ability to establish and maintain effective working relationships. Ability to establish and maintain filing systems. Ability to work independently on multiple tasks and projects; ability to prioritize tasks. Ability to write and organize reports and memoranda. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications MINIMUM QUALIFICATIONS: Graduation from high school or equivalent, and two years general office/clerical and/or customer service experience or any equivalent combination of related training and experience. College course work will substitute for experience on a year for year basis.Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Successful completion of all applicable background checks pre-hire and ongoing are required.Position Summary This is specialized and complex office work performing a variety of administrative and general office tasks and functions. An employee assigned to this classification is expected to independently perform tasks and functions which require the application of some independent judgment. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Prepares departmental paperwork such as correspondence, reports, forms, agenda, newspaper ads and related material. Takes and transcribes minutes as required. Answers telephones and responds with specific information to complaints, inquiries and requests from departmental and County staff and the general public. Assists all planners in the Department of Growth Management involving annexations, rural concerns, Alachua County Comprehensive Plan, and the Boundary Adjustment Act.Researches boundaries, land use and municipalities for accuracy to ensure maps are correct for annexations. Organizes and maintains office/departmental accounts, records and statistical data. Uses and accesses maps from GIS database. Receives posts and distributes incoming office/departmental mail. Schedules appointments for superior; schedules meetings for room availability; arranges travel schedule and travel reservations. Assists in preparation of ads to be published in local newspaper regarding Alachua County Comprehensive Plan, zoning, land development regulations and updates of reserve areas and related matters. Establishes and maintains filing systems; classifies and codes material for filing; locates and retrieves files and materials. Prepares office/departmental materials for storage. Serves as office/departmental receptionist as required. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of Comprehensive Planning. Considerable knowledge of office practices and procedures. Considerable knowledge of vocabulary, grammar, spelling and punctuation in order to prepare and edit typed material. Knowledge of established departmental standard operating procedures. Knowledge of word processing systems and keyboards. Knowledge of effective telephone etiquette. Knowledge of office filing and tracking systems. Skill in dealing with applicants, employees, and the general public. Ability to effectively plan and organize work. Ability to follow oral and written instructions. Ability to write and organize correspondence. Ability to proofread typed materials and make appropriate corrections. Ability to establish and maintain effective working relationships. Ability to establish and maintain filing systems. Ability to work independently on multiple tasks and projects; ability to prioritize tasks. Ability to write and organize reports and memoranda. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
California State University, Sacramento
Sacramento, CA, USA
Director, Customer Services
Job No: 531331
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Director, Customer Services
Classification Title: Administrator II (MPP II)
Posting Details
Priority Application Date (Posting will remain open until filled): Thursday, September 28th mailto:@ 11:55pm PST
Hiring Preference Not Applicable
Position Summary
Reporting to the AVP of Academic Technology & Campus Engagement, the Director, Customer Services, leads team members that deliver campus-wide, customer services as the Service Desk.
The IRT Service Desk serves as the first point of contact for diverse faculty, staff, and students in need of technology services and solutions that facilitate mission critical activities, such as teaching and learning, as well as campus operations. As such, these areas provide indispensable services to campus that must be user centric, responsive, and accessible. The position partners with distributed IT services to deliver seamless, campus-wide IT service management.
This position proactively engages campus stakeholders to guide planning and decision making for his/her scope of services. This position also gauges satisfaction with services with the goal of providing excellent experiences and continuous service improvements. This position defines and reports metrics for his/her scope of services.
The Director, Customer Services helps lead multiple projects to improve/innovate service delivery based on current and emerging campus needs. This position serves as an effective change agent and change manager to guide teams and stakeholders through changes coupled with campus/divisional goals.
This position is a leadership role in developing and maturing our service catalog, service levels, and service management standards and processes with the goal of creating an excellent, consistent, and sustainable experience for faculty, staff, and students. This position ensures that standards and processes are documented, communicated, and updated regularly. This position continuously assesses the effectiveness of our service model at all tiers and works with other Directors to ensure that we close the loop on every request we receive and address the root cause of recurring issues.
The Director, Customer Services communicates proactively and transparently and maintains effective relationships with campus partners and serves as an advocate for customers and sustainable campus technology standards and practices.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $9,000 per month - $11,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,583 per month - $14,713 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Required Qualifications
Education/Experience
• Bachelor's degree from an accredited university or college. • Demonstrated experience leading and managing a high-performing customer service team; responsibilities include setting performance standards and team metrics, ensuring that team members receive training, mentoring, and professional development they need to be successful, and fostering a strong sense of teamwork, shared accountability, and cross-functional communication and collaboration. • Demonstrated experience engaging diverse stakeholders and gauging customer satisfaction through surveys, focus groups, and/or other means. • Demonstrated experience consistently providing high-quality, user-centric customer service and enterprise technical support services to diverse stakeholders, such as faculty, staff, and/or students, in a variety of modalities e.g. online synchronous, online self-service, face to face, telephone, chat. • Demonstrated experience applying agile management principles to multiple complex projects and meeting deadlines. • Demonstrated experience developing, documenting, and improving/innovating processes. Knowledge, Skills, Abilities
• Demonstrated initiative and ability to develop, manage, and continuously improve IT service management model, service catalog, and service levels in collaboration with colleagues and campus. • Demonstrated ability and commitment to model tact and professionalism when conditions are complex, ambiguous, or stressful; willingness and desire to serve as the 'face of the service desk' and an advocate for the end user experience and campus standards and practices. • Excellent communication skills and ability to translate and mediate inside and outside the IT organization. • Demonstrated experience as an effective change agent and change manager at the team, organization, and campus level. • Evidence of excellent relationship management skills, including the ability to proactively partner with various leadership and stakeholder groups throughout the organization. • Demonstrated ability to define performance metrics and measurements to improve the customer journey. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• Master's degree from an accredited university or college. • Demonstrated ability to provide enterprise leadership in IT customer service and end-user support. • At least five years of experience working in an IT service environment in higher education; demonstrated understanding of the mission, goals, and complexities of higher education. • Demonstrated understanding of enterprise hardware and software support standards and practices at a large organization (20,000+). • Demonstrated experience in traditional and visual IVR, driving efficiency, and delivering a personalized and digital experience to the voice customers. Documents Needed to Apply
*Failure to upload the required documentation may lead to disqualification.
Resume
Cover Letter
Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application:
Sacramento State is on a mission to create a welcoming campus free from all forms of bias, discrimination, and oppression. Please share personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and, inclusion efforts.
About Sac State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/, https://www.csus.edu/diversity-inclusion/, https://www.csus.edu/experience/anchor-university/, https://www.csus.edu/university-advancement/, and https://www.csus.edu/campus-safety/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/administration-business-affairs/human-resources/work-at-sac-state.html? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information Per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: September 07, 2023 (10:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4594021
Full Time
Director, Customer Services
Job No: 531331
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Director, Customer Services
Classification Title: Administrator II (MPP II)
Posting Details
Priority Application Date (Posting will remain open until filled): Thursday, September 28th mailto:@ 11:55pm PST
Hiring Preference Not Applicable
Position Summary
Reporting to the AVP of Academic Technology & Campus Engagement, the Director, Customer Services, leads team members that deliver campus-wide, customer services as the Service Desk.
The IRT Service Desk serves as the first point of contact for diverse faculty, staff, and students in need of technology services and solutions that facilitate mission critical activities, such as teaching and learning, as well as campus operations. As such, these areas provide indispensable services to campus that must be user centric, responsive, and accessible. The position partners with distributed IT services to deliver seamless, campus-wide IT service management.
This position proactively engages campus stakeholders to guide planning and decision making for his/her scope of services. This position also gauges satisfaction with services with the goal of providing excellent experiences and continuous service improvements. This position defines and reports metrics for his/her scope of services.
The Director, Customer Services helps lead multiple projects to improve/innovate service delivery based on current and emerging campus needs. This position serves as an effective change agent and change manager to guide teams and stakeholders through changes coupled with campus/divisional goals.
This position is a leadership role in developing and maturing our service catalog, service levels, and service management standards and processes with the goal of creating an excellent, consistent, and sustainable experience for faculty, staff, and students. This position ensures that standards and processes are documented, communicated, and updated regularly. This position continuously assesses the effectiveness of our service model at all tiers and works with other Directors to ensure that we close the loop on every request we receive and address the root cause of recurring issues.
The Director, Customer Services communicates proactively and transparently and maintains effective relationships with campus partners and serves as an advocate for customers and sustainable campus technology standards and practices.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $9,000 per month - $11,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,583 per month - $14,713 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Required Qualifications
Education/Experience
• Bachelor's degree from an accredited university or college. • Demonstrated experience leading and managing a high-performing customer service team; responsibilities include setting performance standards and team metrics, ensuring that team members receive training, mentoring, and professional development they need to be successful, and fostering a strong sense of teamwork, shared accountability, and cross-functional communication and collaboration. • Demonstrated experience engaging diverse stakeholders and gauging customer satisfaction through surveys, focus groups, and/or other means. • Demonstrated experience consistently providing high-quality, user-centric customer service and enterprise technical support services to diverse stakeholders, such as faculty, staff, and/or students, in a variety of modalities e.g. online synchronous, online self-service, face to face, telephone, chat. • Demonstrated experience applying agile management principles to multiple complex projects and meeting deadlines. • Demonstrated experience developing, documenting, and improving/innovating processes. Knowledge, Skills, Abilities
• Demonstrated initiative and ability to develop, manage, and continuously improve IT service management model, service catalog, and service levels in collaboration with colleagues and campus. • Demonstrated ability and commitment to model tact and professionalism when conditions are complex, ambiguous, or stressful; willingness and desire to serve as the 'face of the service desk' and an advocate for the end user experience and campus standards and practices. • Excellent communication skills and ability to translate and mediate inside and outside the IT organization. • Demonstrated experience as an effective change agent and change manager at the team, organization, and campus level. • Evidence of excellent relationship management skills, including the ability to proactively partner with various leadership and stakeholder groups throughout the organization. • Demonstrated ability to define performance metrics and measurements to improve the customer journey. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• Master's degree from an accredited university or college. • Demonstrated ability to provide enterprise leadership in IT customer service and end-user support. • At least five years of experience working in an IT service environment in higher education; demonstrated understanding of the mission, goals, and complexities of higher education. • Demonstrated understanding of enterprise hardware and software support standards and practices at a large organization (20,000+). • Demonstrated experience in traditional and visual IVR, driving efficiency, and delivering a personalized and digital experience to the voice customers. Documents Needed to Apply
*Failure to upload the required documentation may lead to disqualification.
Resume
Cover Letter
Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application:
Sacramento State is on a mission to create a welcoming campus free from all forms of bias, discrimination, and oppression. Please share personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and, inclusion efforts.
About Sac State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/, https://www.csus.edu/diversity-inclusion/, https://www.csus.edu/experience/anchor-university/, https://www.csus.edu/university-advancement/, and https://www.csus.edu/campus-safety/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/administration-business-affairs/human-resources/work-at-sac-state.html? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information Per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: September 07, 2023 (10:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4594021
Sandler Search
Little Neck, Queens, NY, USA
ABOUT THE ORGANIZATION:
Commonpoint Queens is a multifaceted community center dedicated to sustaining and enhancing the quality of individual, family and communal life throughout Queens, offering services to people of all ages, ability levels, stages of life and backgrounds. They strive to meet the evolving needs of their community of over 77,000 members ranging from providing in-school and after-school programs, professional and career development, assistance with food insecurity, legal services, financial counseling, mental health services, senior classes, dementia care programs, and tax preparation assistance to name a few. Commonpoint Queens has grown tremendously in the last five years and now has a budget of about $70 MM, a mission-driven staff of 3,000 and close to 70 sites in the five boroughs (although mainly concentrated in Queens).
ABOUT THE OPPORTUNITY:
Within our holistic, strength-focused, and family-supported practice framework, the Chief Financial Officer (CFO) will report to the President and Chief Executive Officer (CEO) and manage a team of roughly 15. The CFO has primary responsibility for overseeing and directing fiscal strategy, financial management, accounting, compliance, and investment activities in support of the goals and mission of Commonpoint Queens.
The successful candidate will partner with the senior leadership and the Board of Directors to develop strategies that support organizational growth, financial stability, and agency impact goals. The CFO also seeks ways to continuously improve the finance department to align with organizational values and expand community investment opportunities. The CFO ensures compliance with relevant laws and contractual requirements and manages organizational risks and liabilities.
Key responsibilities include:
Financial Oversight and Management
Develop credibility for the agency’s financial operations by providing practical, timely, and accurate analysis of budgets, financial reports, cash management, and financial trends and by effectively managing solutions to agency challenges to assist the CEO, the Board, and others on the Leadership Team in leading the organization and fulfilling the mission.
Oversee the comptroller and accounting department to ensure timely completion of monthly general ledger management and accounting close, e.g., accruals, deferred revenue, sub-ledger reconciliation and other monthly closing procedures.
Lead and manage the different branches of the accounting department to ensure accurate and timely budget reporting and financial projections.
Supervise, train, and develop the management of Accounts Receivable, Accounts Payable, Contracts Management, and Payroll.
Maintain all banking relationships and initiate strategies to strengthen cash position.
Collaborate with the accounting department to leverage financial software to ensure the precision of information, facilitate informed decision-making and guide the formulation of effective policies.
Financial Analysis, Strategy, and Budgeting
Spearhead financial growth strategies that respond to the dynamic landscape of Commonpoint Queens. Provide strategic financial input and leadership on issues affecting the organization and its mission, values, and programs.
Establish budget and forecast preparation guidelines and prepare the annual budget in collaboration with the CEO, Senior Leaders, and the Board of Directors.
Drive strategy around continually improving the budgeting process by educating department directors and managers on financial issues impacting department budgets.
Develop a reliable cash flow projection process and reporting mechanism with a minimum cash threshold to meet operating needs.
Engage and play a leadership role in the Board Finance and Investment Committees to develop short, and long-term financial plans and projections.
Compliance and Internal Controls
Oversee the agency audit process and manage the relationship with external auditors. Ensure smooth processes for contract audits.
Monitor compliance with grant record-keeping and billing requirements in alignment with local, state, and federal guidelines, including an annual A-133.
Oversee the finance department’s grants management division to ensure that grants are tracked and matched with corresponding expenses within the accounting system.
ABOUT THE SUCCESSFUL CANDIDATE:
The ideal CFO will be forward-thinking, people-focused, and strategic about financial management and budgeting, community building, team development, and urban engagement. The successful candidate will be a highly credible and accomplished financial strategist, leader and manager, committed to the mission, vision, and values of Commonpoint Queens and energized by its impact in the community.
Qualifications:
Minimum of 15 years senior level financial experience in the nonprofit sector and/or equivalent business experience, with at least 10 years in a senior management position.
A strong track record of understanding and managing government contracts, including regulatory compliance, negotiation, and change management.
Possess strong analytical skills and have a data-driven approach; adept at informing, creating, and managing budgets.
Demonstrated success leveraging exceptional strategic thinking and creative problem-solving skills to improve systems and processes, navigate complexity, overcome challenges, and achieve impact. Strong systems skills required.
Ability to balance the demands of big-picture strategy with day-to-day orientation to details.
Record of accomplishments building and leading effective teams and coaching/developing others to maximize their potential.
A high EQ, and a capacity for embracing change, fostering a team culture that is adaptable, and skillfully guiding individuals through transitions with a reassuring and steady leadership approach.
Clear and effective communicator with extensive experience presenting to executives and boards.
Approachable with strong interpersonal skills and ability to work effectively with a wide variety of people; ability to inspire trust and motivate staff.
Experience intentionally using financial software to produce timely and accurate data.
High standard of ethics, integrity, respect, and humility.
The incoming CFO will bring the following professional and personal attributes to Commonpoint Queens:
Not-for-profit experience: You’ve worked in a not-for-profit agency, understand regulatory compliance expectations of public funding (Federal, State and City-level) and understand some of the unique challenges and opportunities that come with the territory.
Strategic and financial expertise : You will bring experience, insight and a data-driven approach to the executive and board meetings. This insight will provide you with the ability to creatively problem-solve, make decisions, and implement changes quickly and soundly.
Growth and innovation : You will be energized by the potential for compelling opportunities and tackling new problems through programs. You will have the ability to evaluate long-term budgetary strategic direction, help develop strategy, and build the team to execute on it. You also thrive in a fast-paced, dynamic, and inclusive environment.
Building high-performing teams: You have a framework for how organizations build, manage, retain, and inspire great teams. You know leading a team requires incredible communication skills, attention to detail, and the ability to assimilate a high volume of information across disciplines and departments.
Inspiring and thoughtful communications: Your ability to craft the right message to the team in a variety of situations will help the organization stay connected, aligned, and focused.
EDUCATION: BA/BS required; MBA, CPA, CFA, CFP or equivalent advanced accounting and financial experience preferred.
COMPENSATION & BENEFITS: Salary range for this role is $225,000 - $240,000 commensurate with experience.
Commonpoint Queens provides a suite of competitive benefits including health insurance (including dental & vision), FSA, a 403(b) Plan and Pension Plan, Life Insurance, and a generous and flexible PTO system.
LOCATION & EXPECTATIONS: This position reports to offices located in Little Neck, and Forest Hills, Queens with some flexibility. Presence at other locations within NYC may be required, in addition to evening/weekend hours as needed.
HOW TO APPLY: Submit a cover letter AND resume in confidence here .
Commonpoint Queens provides equal employment opportunities to all applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service in accordance with applicable federal, state, and local laws. We encourage candidates from the local Eastern Queens/Western Long Island communities to consider applying for this employment opportunity.
Full Time
ABOUT THE ORGANIZATION:
Commonpoint Queens is a multifaceted community center dedicated to sustaining and enhancing the quality of individual, family and communal life throughout Queens, offering services to people of all ages, ability levels, stages of life and backgrounds. They strive to meet the evolving needs of their community of over 77,000 members ranging from providing in-school and after-school programs, professional and career development, assistance with food insecurity, legal services, financial counseling, mental health services, senior classes, dementia care programs, and tax preparation assistance to name a few. Commonpoint Queens has grown tremendously in the last five years and now has a budget of about $70 MM, a mission-driven staff of 3,000 and close to 70 sites in the five boroughs (although mainly concentrated in Queens).
ABOUT THE OPPORTUNITY:
Within our holistic, strength-focused, and family-supported practice framework, the Chief Financial Officer (CFO) will report to the President and Chief Executive Officer (CEO) and manage a team of roughly 15. The CFO has primary responsibility for overseeing and directing fiscal strategy, financial management, accounting, compliance, and investment activities in support of the goals and mission of Commonpoint Queens.
The successful candidate will partner with the senior leadership and the Board of Directors to develop strategies that support organizational growth, financial stability, and agency impact goals. The CFO also seeks ways to continuously improve the finance department to align with organizational values and expand community investment opportunities. The CFO ensures compliance with relevant laws and contractual requirements and manages organizational risks and liabilities.
Key responsibilities include:
Financial Oversight and Management
Develop credibility for the agency’s financial operations by providing practical, timely, and accurate analysis of budgets, financial reports, cash management, and financial trends and by effectively managing solutions to agency challenges to assist the CEO, the Board, and others on the Leadership Team in leading the organization and fulfilling the mission.
Oversee the comptroller and accounting department to ensure timely completion of monthly general ledger management and accounting close, e.g., accruals, deferred revenue, sub-ledger reconciliation and other monthly closing procedures.
Lead and manage the different branches of the accounting department to ensure accurate and timely budget reporting and financial projections.
Supervise, train, and develop the management of Accounts Receivable, Accounts Payable, Contracts Management, and Payroll.
Maintain all banking relationships and initiate strategies to strengthen cash position.
Collaborate with the accounting department to leverage financial software to ensure the precision of information, facilitate informed decision-making and guide the formulation of effective policies.
Financial Analysis, Strategy, and Budgeting
Spearhead financial growth strategies that respond to the dynamic landscape of Commonpoint Queens. Provide strategic financial input and leadership on issues affecting the organization and its mission, values, and programs.
Establish budget and forecast preparation guidelines and prepare the annual budget in collaboration with the CEO, Senior Leaders, and the Board of Directors.
Drive strategy around continually improving the budgeting process by educating department directors and managers on financial issues impacting department budgets.
Develop a reliable cash flow projection process and reporting mechanism with a minimum cash threshold to meet operating needs.
Engage and play a leadership role in the Board Finance and Investment Committees to develop short, and long-term financial plans and projections.
Compliance and Internal Controls
Oversee the agency audit process and manage the relationship with external auditors. Ensure smooth processes for contract audits.
Monitor compliance with grant record-keeping and billing requirements in alignment with local, state, and federal guidelines, including an annual A-133.
Oversee the finance department’s grants management division to ensure that grants are tracked and matched with corresponding expenses within the accounting system.
ABOUT THE SUCCESSFUL CANDIDATE:
The ideal CFO will be forward-thinking, people-focused, and strategic about financial management and budgeting, community building, team development, and urban engagement. The successful candidate will be a highly credible and accomplished financial strategist, leader and manager, committed to the mission, vision, and values of Commonpoint Queens and energized by its impact in the community.
Qualifications:
Minimum of 15 years senior level financial experience in the nonprofit sector and/or equivalent business experience, with at least 10 years in a senior management position.
A strong track record of understanding and managing government contracts, including regulatory compliance, negotiation, and change management.
Possess strong analytical skills and have a data-driven approach; adept at informing, creating, and managing budgets.
Demonstrated success leveraging exceptional strategic thinking and creative problem-solving skills to improve systems and processes, navigate complexity, overcome challenges, and achieve impact. Strong systems skills required.
Ability to balance the demands of big-picture strategy with day-to-day orientation to details.
Record of accomplishments building and leading effective teams and coaching/developing others to maximize their potential.
A high EQ, and a capacity for embracing change, fostering a team culture that is adaptable, and skillfully guiding individuals through transitions with a reassuring and steady leadership approach.
Clear and effective communicator with extensive experience presenting to executives and boards.
Approachable with strong interpersonal skills and ability to work effectively with a wide variety of people; ability to inspire trust and motivate staff.
Experience intentionally using financial software to produce timely and accurate data.
High standard of ethics, integrity, respect, and humility.
The incoming CFO will bring the following professional and personal attributes to Commonpoint Queens:
Not-for-profit experience: You’ve worked in a not-for-profit agency, understand regulatory compliance expectations of public funding (Federal, State and City-level) and understand some of the unique challenges and opportunities that come with the territory.
Strategic and financial expertise : You will bring experience, insight and a data-driven approach to the executive and board meetings. This insight will provide you with the ability to creatively problem-solve, make decisions, and implement changes quickly and soundly.
Growth and innovation : You will be energized by the potential for compelling opportunities and tackling new problems through programs. You will have the ability to evaluate long-term budgetary strategic direction, help develop strategy, and build the team to execute on it. You also thrive in a fast-paced, dynamic, and inclusive environment.
Building high-performing teams: You have a framework for how organizations build, manage, retain, and inspire great teams. You know leading a team requires incredible communication skills, attention to detail, and the ability to assimilate a high volume of information across disciplines and departments.
Inspiring and thoughtful communications: Your ability to craft the right message to the team in a variety of situations will help the organization stay connected, aligned, and focused.
EDUCATION: BA/BS required; MBA, CPA, CFA, CFP or equivalent advanced accounting and financial experience preferred.
COMPENSATION & BENEFITS: Salary range for this role is $225,000 - $240,000 commensurate with experience.
Commonpoint Queens provides a suite of competitive benefits including health insurance (including dental & vision), FSA, a 403(b) Plan and Pension Plan, Life Insurance, and a generous and flexible PTO system.
LOCATION & EXPECTATIONS: This position reports to offices located in Little Neck, and Forest Hills, Queens with some flexibility. Presence at other locations within NYC may be required, in addition to evening/weekend hours as needed.
HOW TO APPLY: Submit a cover letter AND resume in confidence here .
Commonpoint Queens provides equal employment opportunities to all applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service in accordance with applicable federal, state, and local laws. We encourage candidates from the local Eastern Queens/Western Long Island communities to consider applying for this employment opportunity.